Institutional LMS at Scale
To improve platform reliability and teaching continuity at scale.
Business Goal
Trinity Western University relies on Moodle and WordPress multisite as core infrastructure for teaching, accreditation artifacts, and public academic presence. Leadership needed consistent uptime, predictable change management, and support coverage that instructors could trust during intensive assessment periods.
Problem Statement
Scale introduced friction: heterogeneous plugin stacks, brittle gradebook integrations, Turnitin coupling, and ticket patterns that resurfaced each term. One-off fixes were not enough — the constraint was how to operate the stack as a system with repeatable diagnostics, safer releases, and clearer ownership between learning design and engineering.
Solution
I focused on platform hygiene and integration discipline: narrowing plugin surface where possible, tightening grade-export and plagiarism workflows for edge cases instructors hit in production, and documenting pathways so escalation had context. Confidentiality limits public metrics; qualitative outcomes included fewer repeat incidents during peak grading and smoother collaboration between faculties and central support — details shared with hiring teams on request.